gabba chat Privacy Policy
ABOUT GABBA CHAT AND THIS POLICY
gabba chat is the data controller of your personal data. Should you have any questions or concerns relating to this privacy policy or your personal data, you can contact us at support@gabbachat.io
gabba chat collects and processes personal data in the course of installation and use of the gabba chat client apps; and in relation to registration and on-boarding and provision of services, in accordance with the relevant terms of use. gabba chat may also collect personal data about individuals that interact with us, including by browsing our client websites and using gabba chat client apps.
By using our websites, apps and services, you acknowledge that we process your personal data in accordance with this privacy policy.
WHAT TYPES OF CUSTOMER PERSONAL DATA WE COLLECT AND PROCESS
Personal data is generally processed in order to provide the service contracted with gabba chat client apps. gabba chat collects data about Customers which may include:
● biographical and contact information including name, telephone number, e-mail address, as collected during installation and sign up to the app;
● information related to Order(s) made via any gabba chat client app and information related to each Order made (special packaging requests, for example, and ordering preferences, etc.);
● geographic location from where you access and use the app from and to what location you request delivery to (this is required for the service);
● where you register for an account, your user ID and associated account information such as your preferences and any applicable promo codes;
● where you choose to connect to the service from a third party service, such as Facebook, your information from that service;
● feedback ratings (including information provided to resolve disputes);
● text, images and other user content you provide;
● if we ban or suspend you from use of the service, a record of that ban or suspension;
● identification data of the device on that you have installed;
● website and communication information such as details collected by cookies and other similar tracking technologies when you use our sites or apps;
● details of support queries you make through gabba chat client apps including record of any reported lost items.
CUSTOMER PERSONAL DATA RETENTION
Your personal data will be stored as long as you have an active User account with any gabba chat client app, unless your personal data is required to be retained for certain legitimate business purposes including accounting, dispute resolution or fraud prevention purposes. This follows that:
● If your account will be closed the personal data will be stored for an additional 12- month period.
● In the event of disputes or investigations, the data shall be retained until the claim or investigation is satisfied/resolved or the expiry date of such claims.
After we no longer need your personal data, it will be deleted, securely destroyed or anonymized (according to the policies set out in this section) from the databases.
AUTOMATED DECISION MAKING
We may undertake automatic analysis of your personal data to make certain decisions on an automated basis without human intervention. This may include decisions around:
● Allowing you to use, or to continue to use our app and services - we may use information relating to the outcome of background checks, verification processes and behavioral analysis (such as where your behavior appears to be consistent with money laundering or known fraudulent conduct, or is inconsistent with your previous submissions) to automatically decide whether we will allow you to use our apps and services, or to automatically stop you from using our apps and services.
In relation to each of the instances of automated decision-making referred to above, you may have the right to require us to review the decision; to express your point of view; and to contest the outcome of the decision.
However, generally in these circumstances, our response will be limited to verifying (or requesting an applicable third party to verify) that the algorithm and source data are functioning as anticipated without error or bias.
For more information about the rights you may have under applicable data protection law (and how to exercise these), please see the section below titled “Your rights in relation to your personal data”.
DIRECT MARKETING TO USERS
We may contact you with promotional messages regarding any gabba chat client app and our selected collaboration partners’ promotions, products, and services; by in-app notification, email, SMS, phone, social media and where possible, we will ask for your consent at the time we collect your data to conduct any of these types of marketing.
DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES GENERAL DISCLOSURE OF PERSONAL DATA
gabba chat shares and discloses your personal data to third parties for the purposes and bases set out in the section above titled “What types of customer personal data we collect and process”. These third parties may include Vendors of gabba chat client apps where the Customer has ordered from, Drivers who deliver said Orders, other service providers, advisors and our group companies.
HOW WE PROTECT YOUR PERSONAL DATA
No data transmission over the Internet or websites can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal data in accordance with applicable data protection legislative requirements. All personal data you provide to us is stored on our or our subcontractor’s secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or mobile apps, you are responsible for keeping this password confidential and for complying with any other security procedures that wFe notify you of. We ask you not to share a password with anyone.
YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA
Under certain conditions, you may have the right to:
● be provided with details about what personal data we hold about you and to be provided with a copy of your personal data;
● require us to update any inaccuracies in the personal data we hold. In order to assist us with this, please keep your user account profile information in any gabba chat client apps up to date;
● withdraw your consent (where our processing activity is based on your consent);
● be provided with a copy of the personal data you have provided to us in a machine-readable format so that you can transfer it to another provider or ask us to transfer this to another data controller (where our processing activity is based on contract performance or consent);
● require us to delete personal data (including where our processing activity is based on your consent or our legitimate interests). Please note that the uninstallation of any gabba chat client app in your device does not itself cause the deletion of your personal data;
● restrict how we use your personal data whilst a complaint is being investigated;
● object to our processing of your personal data (where our processing is based on our legitimate interests);
If you would like to exercise a right, we encourage you to contact our customer support via contact details specified below in section “Questions and Updates”. If you exercise any of these rights we will check your entitlement and respond in most cases within a month.
THIRD PARTY LINKS
Our websites and apps may contain links to other third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or their processing of your personal data. Please check these policies before you submit any personal data to such third party websites
QUESTIONS AND UPDATES
If you have any disputes, questions, or concerns about this privacy policy or your personal data, you can email support@gabbachat.io
This privacy policy was last updated on 31.12.2025. Any changes we may make to this privacy policy in the future will be posted on this page. Please check back regularly to keep informed of updates or changes to this privacy policy.